Effective Business Communication Training
Effective Communication can lead directly to improvement in your self-confidence, career, relationships, and your entire life’s quality. Effective business communication training can help you be more effective at work, ensure your points come across correctly, and help you create stronger work relationships. In this business communication class you will learn how to be effective when communicating at work to generate the results you want.
Training Goal
In the Effective Business Communication class you will learn how to be more effective in your communications while at work by refining your skills in:
- Verbal communication
- Non-verbal communication
- Listening
Viewing the world from another’s perspective
Intuition in conversations
Creating a positive interaction even in negative situations
Do you have a hard time saying “No”? Or are you too assertive and tend to alienate others? This business communication training will help you learn how to diplomatically learn to say “No” and how to be assertive without being a steamroller.
Can it be difficult to get to the root of people’s needs or desires in a conversation? This course will help you learn how to get to the main issues that others may have a hard time communicating.
PreRequisites
None – this class is useful for anyone working in business that wants to improve their communication skills at the office.
Topics Covered
- The need for effective communication
- Understanding other’s perspectives
- How to probe and paraphrase
- Listening skills
- The difference between what is said and what is heard
- Body language and mastering non-verbals
- How to deliver an effective message
- Working through a negative image
- Positive Assertiveness
- Expressing your No
- Preventing problems
- Negative vs positive interactions
- Dealing with Negative feelings